Refund and Returns Policy

Refund and Return Policy For Aerostreampc

Effective Date: January 7, 2025

At AerostreamPC, we are committed to providing top-quality products and excellent customer service. We understand that there may be situations where you need to return a product or request a refund. To ensure a smooth and transparent process, we have established this Refund and Return Policy to outline the terms and conditions for returns, exchanges, and refunds. By purchasing from AerostreamPC, you agree to the terms detailed below.

Our primary goal is to ensure your satisfaction with our products. Whether you’ve purchased a high-performance gaming PC, custom workstation, or other tech accessories, we stand by the quality of our items. However, if you encounter an issue, we are here to assist you in resolving it promptly and effectively. This policy is designed to protect your interests and provide clarity on how refunds and returns are handled.

We strive to make the return and refund process as straightforward as possible. Please carefully review the terms below to understand your rights and our procedures. If you have any questions or require additional support, our customer service team is always ready to help.

AerostreamPC
Address: 545 Daniel St, Island, Kentucky
Hotline: (270) 486-3080
Email: info@aerostreampc.com

1. Eligibility for Returns

We accept returns under the following conditions:

The product must be in its original condition, unused, and in its original packaging.
Returns must be initiated within 30 days of receiving the product.
Proof of purchase, such as an order confirmation email or receipt, is required.

Certain products, such as customized PCs or clearance items, may not be eligible for returns unless they arrive defective or damaged.

2. Return Process

To initiate a return, please follow these steps:

Contact our customer support team at (270) 486-3080 or email us at info@aerostreampc.com to obtain a Return Merchandise Authorization (RMA) number.
Carefully repackage the product, including all accessories, manuals, and original packaging materials.
Clearly write the RMA number on the outside of the shipping box.
Ship the product to the following address:
AerostreamPC Returns Department
545 Daniel St, Island, Kentucky

You are responsible for return shipping costs unless the return is due to a defective or incorrect product.

3. Refund Policy

Refunds will be issued under the following conditions:

Refunds are processed once the returned product is received and inspected.
Refunds will be credited to the original payment method within 7-10 business days after approval.
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Exchanges

If you wish to exchange a product:

Contact us to initiate the exchange process.
Exchanges are subject to product availability.
Any price difference between the original and replacement product will be adjusted accordingly.

5. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized products.
Software, downloadable products, and opened software licenses.
Clearance or final-sale items.

6. Damaged or Defective Items

If your product arrives damaged or defective:

Contact us within 7 days of delivery with photos of the damaged product and packaging.
We will provide instructions for returning the item or arrange for a replacement at no additional cost to you.

7. Cancellations

Orders may be canceled before they are shipped. To cancel an order, contact our customer support team immediately. If the order has already shipped, the standard return process will apply.

8. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return or refund, please don’t hesitate to reach out: