Shipping Policy For Aerostreampc

Effective Date: January 7, 2025

At AerostreamPC, we strive to deliver your products promptly and securely. This Shipping Policy outlines the terms and conditions for the shipment of orders placed through our website or customer service team. By placing an order with us, you agree to the terms outlined in this policy.

We understand the importance of receiving your products in excellent condition and on time, whether you’ve ordered a custom-built PC, gaming components, or accessories. Our team works diligently to ensure efficient processing and shipping, using trusted carriers and secure packaging to meet your expectations.

If you have questions about your shipment or need further assistance, feel free to contact us:
AerostreamPC
Address: 545 Daniel St, Island, Kentucky
Hotline: (270) 486-3080
Email: info@aerostreampc.com

1. Order Processing

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase.
  • Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays). For custom-built PCs, processing times may extend to 7-10 business days, depending on the complexity of the build.

2. Shipping Methods and Costs

  • We offer a range of shipping options to meet your needs:

    • Standard Shipping: Delivery within 3-7 business days
    • Expedited Shipping: Delivery within 2-3 business days
    • Overnight Shipping: Next-business-day delivery

  • Shipping costs are calculated at checkout based on the destination, weight, and size of your order.

  • Free shipping is available for orders exceeding $500 within the contiguous United States.

3. Delivery Locations

  • Domestic Shipping: We ship to all 50 U.S. states, including Alaska and Hawaii.
  • International Shipping: At this time, we do not offer international shipping.

4. Delivery Timeframes

  • Delivery timeframes are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or customs processing.
  • You will receive a tracking number via email once your order has been shipped, allowing you to monitor the progress of your delivery.

5. Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Certain products, such as oversized items or hazardous materials, may have additional shipping restrictions.

6. Damaged, Lost, or Delayed Shipments

  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damaged item and packaging to facilitate the claims process.
  • Lost Packages: If your package is lost during transit, we will work with the carrier to locate it. If it cannot be recovered, we will issue a replacement or refund.
  • Delays: While we strive to meet delivery timeframes, delays caused by carriers or unforeseen circumstances are beyond our control.

7. Customer Support

If you have any issues or questions regarding your shipment, please contact our customer service team:
AerostreamPC
Address: 545 Daniel St, Island, Kentucky
Hotline: (270) 486-3080
Email: info@aerostreampc.com