
Refund and Returns Policy for AeroStreamPC
Effective Date: March 4, 2025
Address: 545 Daniel St, Island, Kentucky
Contact: info@aerostreampc.com | (270) 486-3080
At AeroStreamPC, we are dedicated to ensuring complete customer satisfaction with our luxury watches. If you are not entirely happy with your purchase, our flexible return and refund policy ensures a hassle-free experience.
1. Return and Exchange Window
Customers may return or exchange their watch within 30 days of delivery. The returned item must:
- Be unused, unworn, and in perfect condition.
- Include all original packaging, certificates, and accessories.
- Be accompanied by a valid receipt or proof of purchase.
2. Exclusions from Returns
The following items are not eligible for returns:
- Custom-engraved or personalized watches.
- Watches that have been worn, damaged, or modified.
- Clearance or discounted items marked as Final Sale.
3. Refund Processing
Refunds will be processed within 5-10 business days once we receive and inspect the returned item. The amount will be credited back to the original payment method. Please note:
- Shipping charges are non-refundable.
- If the purchase was made with a gift card, the refund will be issued as store credit.
4. Exchanges and Store Credit
If you prefer to exchange your watch for another model or style, please request an exchange within 30 days. If the requested item is unavailable, we will provide store credit for future purchases.
5. Return Shipping Guidelines
To return a product, email info@aerostreampc.com with your order number. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. We strongly recommend using an insured and trackable courier service.
6. Handling Damaged or Incorrect Products
If you receive a defective or incorrect product, contact us within 48 hours with photos of the issue. We will provide a prepaid shipping label for returns and offer a replacement or full refund.
For further details or assistance, please contact info@aerostreampc.com or call (270) 486-3080.